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Part Time Community Associate

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Regus is the world's leading provider of professional workplaces on demand.
Vision
To lead the flexible workplace revolution.
Purpose
The Customer Service Representative (CSR) in conjunction with the rest of the centre team plays a key role in delivering an exceptional professional and friendly service to all business centre customer, visitors and prospective clients.
The CSR is an extension of our clients business ensuring that they are able to concentrate on their work, while we manage their office needs
Key Areas of Responsibility
First point of contact for new and existing customers and visitors therefore providing an exceptional impression and service
Responsible for the day to day running of the centre and providing services including:
Managing switchboards; handling calls of various internal /external clients as well as various Regus areas of business
Managing meeting room booking system
Preparing offices for move-in/ move-outs
Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries
Resetting Meeting Rooms to accommodate bookings
Administrative tasks- delivering their mail, answering their phones, sending their packages, ordering their office supplies,
Procurement
Demonstrate ownership of the centre to ensure the centre is 'show ready' at all times-
Ensure continual upkeep and standards of business centre to include offices, meeting rooms and communal areas
Contributes to the overall revenue of the centre by identifying opportunities to promote Regus products and services
Duties may vary depending on centre needs
Key Skills and Experience & Competencies
Key Skills
Exceptional Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
Effective and professional communication skills in both local language and English (written and oral)
Solid organisational skills, including the ability to prioritise and multi task in a demanding environment
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and the ability to understand further programmes to assist in the day to day centre operations
Ability to operate basic office equipment
Competencies
Ability to build and maintain strong working relationships
Embraces Change
Takes Ownership and uses initiative
Good Communicator
Team Player
Resilient
Key Relationships
New and existing customers (In-house clients, Meeting Room Clients, Virtual Office Clients)
Centre team
Line manager


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