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Bench Technician

SUMMARY:
Provides component level repair of Digital equipment. Performs in-car assembly and component level repair of systems currently installed in customers' cars.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Component-level repair of Digital in-vehicle and Body Cam recording systems.
Analyze product and system failures to determine cause and recommended corrective action.
Provides direct contact guidance and training to customer personal in the installation, operation, and maintenance of the L-3 Mobile-Vision products.
Provide hardware technical support to software customer support staff.
Learn overall system from block diagram down to component level.
Perform in-car assembly and component level repair of systems currently installed in a variety of law enforcement vehicles (drive-in customer only).
Installation of all L-3 Mobile-Vision products.
Handle all walk-in customers requiring repairs.
Telephone technical support to customers.
Perform shipping and receiving duties of repairs assigned to you.
Data entry of repair summaries for billing.
Light Inventory duty.
Write technical summaries
Other duties as required
EDUCATION AND TRAINING:
Associate degree or relevant experience preferred.
EXPERIENCE:
At least 3 years of experience directly related to the duties and responsibilities specified.
SKILLS, KNOWLEDGE, EQUIPMENT & OTHER:
Ability to troubleshoot complex digital and analog electronic circuits to component level.
Ability to extensively interpret schematics. Note: This requirement is mandatory.
Knowledge of police vehicle wiring & components is desired.
Experience of 12 v automotive electrical systems is mandatory.
Police vehicle equipment knowledge is a plus.
Exceptional soldering skills down to SMT component removal by hand.
Working knowledge of 802.xx wireless networking.
Working knowledge of basic networking.
Ability to follow documented repair procedures.
Ability to communicate effectively, both orally and written.
Ability to present a professional image and interact positively with all customers.
Must have close vision, after correction, for inspection of circuit boards.
Must be able to work with minimal supervision and maintain proper workload.
General working knowledge of Microsoft Word and Excel
Equal Opportunity Employer €“ minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity.

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