Telecommunications Specialist

Company Name:
Job Title: Telecommunications Specialist
Reports To: Help Desk Manager
Position Overview:
The Telecommunications Specialist acts as a communication liaison between end users and IT management concerning cellular and land line adds, moves and changes. The position manages voice and data communications, administration, troubleshooting, purchases and maintenance.
Primary Responsibilities/Accountabilities:
o Resolve trouble tickets for voice and data issues
o Troubleshoot telephony issues and order hardware or service calls as needed to resolve them
o Work with telecom providers to resolve phone line issues and follow up on issues until resolved
o Provision, de-provision, upgrade and support cell phones for corporate and field users
o Audit cell phone plans and usage, making changes and cancellations as appropriate to achieve maximum savings
o Maintain an inventory of all telephone lines across the enterprise, ordering new lines and equipment as needed and ensuring that any unnecessary lines are cancelled promptly
o Review telecommunications invoices for accuracy, dispute inaccurate charges, and find ways to reduce total spending on telecommunications charges
o Consolidate phone lines and billing, moving phone lines to preferred carriers and working with carriers to consolidate bills for multiple lines
Position Requirements:
o Associate's Degree or related experience - Bachelor's degree preferred
o 4+ years background in a telecommunications environment
o Understanding of telephone systems, telephones, wiring, and phone networking
o Strong communication and organizational skills
o Ability to multitask efficiently in order to accommodate end user needs
o Ability to be self-directed and work under little supervision

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